Support

Something not working, or have an idea? Email hallo@getfelia.com or use Settings → Feedback in the app.

Common questions

How do I share a class?

Open the class in the Urban Sports Club app, tap Share and pick Felia. If Felia isn't listed, swipe to the end of the share row, tap "More" and turn Felia on. Or copy the share text and paste it into Felia.

How do I add friends?

Your friend code is on your profile. Send it to your friends; they enter it in Felia. You can also send requests to people from your groups and classes.

I don't receive a sign-in code.

Check your spam folder and wait a minute before requesting a new code.

Does Felia only work with Urban Sports Club?

At launch, yes. But Felia is meant to work for all your classes; more providers and studios are planned and will follow step by step.

Can I book classes in Felia?

No. You book and cancel in the Urban Sports Club app. In Felia you only show whether you're going or on the waiting list.

Someone is behaving badly

Report the person or message directly in the app, see the community guidelines, or email hallo@getfelia.com. We usually review reports within 24 hours.

Delete account

See Delete account.

Report a vulnerability

See Security.

Point of contact under the Digital Services Act

For authorities, the European Commission and users: hallo@getfelia.com, in German or English.